Refund Policy

Refund Policy

Thank you for choosing MindCruize for your educational needs. We strive to provide the highest quality courses and ensure your satisfaction. However, we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully before making a purchase.

  1. Eligibility for Refund:

    • Refunds will only be considered within 7 days from the date of purchase.
    • To be eligible for a refund, you must provide a valid reason and demonstrate that you have actively engaged with the course content.

  2. Non-Refundable Items:

    • Certain items are non-refundable, including but not limited to:
      • Any course that has been accessed, partially or completely.
      • Courses purchased during promotional offers or with discounted prices.
      • Membership fees or subscriptions.

  3. Refund Process:

    • To request a refund, you must submit a written request through our customer support team or contact us directly via email.
    • The refund request should include the reason for the refund and any supporting documentation or evidence of your active engagement with the course.
    • Once we receive your request, we will review it and notify you of the approval or rejection of your refund.
    • If your refund request is approved, the refund will be processed within 14 days through the original payment method.

  4. Partial Refunds:

    • In some cases, we may offer partial refunds based on the extent of your course progress and engagement. This will be assessed on a case-by-case basis.

Refund Policy - Frequently Asked Questions

Q: Can I get a refund if I change my mind after purchasing a course?

A: No, we do not provide refunds for change of mind. Please ensure that you carefully review the course details and make an informed decision before making a purchase.

A: We strive to provide high-quality courses and ensure customer satisfaction. If you have any concerns or issues, please contact our customer support team, and we will address your concerns promptly. However, dissatisfaction alone may not qualify for a refund.

A: In the unlikely event that we cancel or discontinue a course, you will be entitled to a full refund of the course fee.

A: No, course enrollments are non-transferable. The refund policy applies only to the original purchaser.

A: To request a refund, please contact our customer support team or email us directly with your refund request, reason, and any supporting documentation.